Request & Consultation
You contact us with the details of your horse’s journey — destination, timing, and any specific needs. We assess your request and provide a tailored transport plan, including estimated duration, route planning, and handling requirements. Our team answers all your questions and ensures you're fully informed before confirming the booking.

Preparation & Scheduling
Once confirmed, we schedule your transport and assign a professional driver and handler. Our trailer is thoroughly cleaned, disinfected, and prepared based on your horse’s profile — age, temperament, and medical needs. We confirm pickup time, check documentation, and stay in touch before arrival.

Transport & Monitoring
On the day of transport, your horse is carefully loaded with expert assistance. Throughout the journey, we monitor behavior, hydration, and comfort, sending you updates via phone or message. At drop-off, we ensure a safe handover and follow up to confirm your satisfaction with the service.